Effective date: April 27, 2026
Last updated: April 27, 2026
1. Who We Are
WeCare Assistants ("WeCare", "we", "us") is operated as a sole proprietorship based in Sarasota, Florida, USA. You can reach us at privacy@wecareassistants.com for any privacy-related question or request.
2. What We Collect
2.1 Information you provide
- Your name and phone number — entered during setup so caregivers can identify alerts as coming from you.
- Caregiver name(s) and phone number(s) — entered by you so we can send them safety alerts after they consent.
2.2 Information generated by your use of the app
- SOS event records — a timestamp, alert type, and delivery status for each safety alert. Used so caregivers can see whether an alert was acknowledged.
- Push notification tokens — an anonymous device token issued by Apple or Google so we can deliver alerts to your phone.
- App diagnostic data — crash logs and error reports (no personal content) used to fix bugs.
2.3 What we do not collect
- We do not collect your location.
- We do not collect your contacts list.
- We do not collect browsing history, advertising IDs, or device fingerprints for tracking.
- We do not collect biometric identifiers.
- We do not record audio or video.
3. How We Use Your Information
- To deliver SOS alerts (SMS and in-app push) to caregivers you have designated and who have consented.
- To confirm that a caregiver has consented (by replying YES to a one-time SMS) before we send them any further messages.
- To honor opt-out requests (replying STOP) and keep an auditable record of consent changes.
- To diagnose and fix bugs.
We do not use your data for advertising, profiling, or training third-party AI models. We do not sell your data.
4. Who We Share It With
We share the minimum data necessary with the following service providers ("sub-processors"). Each is contractually bound to use the data only to provide their service to us.
| Provider | Purpose | Data shared |
|---|---|---|
| Google Firebase (Google LLC) | Authentication, database, push notifications, hosting | Account, caregiver phone numbers, SOS event records, push token, consent records |
| Bandwidth, Inc. | Sending SMS alerts to caregivers | Caregiver phone number, alert message body |
| Apple Push Notification Service / Firebase Cloud Messaging | Delivering in-app push notifications | Anonymous device token + alert payload |
We will disclose information if required by a valid legal process (e.g., subpoena), and we will notify you unless legally prohibited.
5. SMS Messages to Caregivers
A caregiver only receives SMS messages from WeCare Assistants after explicitly opting in by replying YES to a one-time confirmation message. They may opt out at any time by replying STOP, and may text HELP for support. Message and data rates may apply. SMS opt-in data is never shared with third parties for marketing.
We keep an auditable record of every consent change (opt-in, opt-out, re-opt-in) with timestamps so we can demonstrate compliance with carrier requirements.
6. Data Storage and Security
Data is stored in Google Firebase (US data centers), protected by Firebase Authentication and Realtime Database security rules. Traffic between your device and our servers is encrypted with TLS.
7. Data Retention
- Account & caregiver records: kept until you delete the app or request deletion.
- SOS event records: 90 days, then deleted.
- Consent records and consent log: retained for as long as the caregiver is on file plus 2 years, to demonstrate compliance.
- Diagnostic logs: 30 days.
8. Your Rights
You may at any time:
- Access the data we hold about you
- Correct inaccurate data
- Delete your account and all associated data
- Withdraw consent (reply STOP to any SMS)
Email privacy@wecareassistants.com and we will respond within 30 days. California, Colorado, and Virginia residents have additional rights under state law (CCPA/CPRA, CPA, VCDPA); we honor these rights for all users regardless of residency.
9. Children's Privacy
WeCare Assistants is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Changes to This Policy
If we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify you in the app or by email before the change takes effect.
11. Contact
WeCare Assistants
Sarasota, Florida, USA
privacy@wecareassistants.com
Support: support@wecareassistants.com